YOUR VISIT
Reminders
- Please arrive at least 15 minutes before your session for more play time.
- Dress children for comfort and play.
- Customers with Online Bookings have their own check-in lane.
- For faster check-in, it is best to book your ticket online.
- Sign up and create an online account, so you can:
– book and manage your general admission tickets
– sign waivers
– redeem and renew memberships
– redeem gift vouchers
Please take time to read
House Rules
- Parental supervision is required at all times.
- Area 51 grip socks are required to be worn on our equipment at all times by all participants including parents supervising their children.
- Enclosed shoes are required for Sports Court use.
- Guests are required to pay for damages caused through misuse.
- Height and weight limits apply for all activities, please observe before use.
- Use and participation in all activities at Area 51 is at guests’ own risk
- Area 51 is not responsible for any accidental injury sustained during play.
- No rough play, anyone observed exhibiting bullying, harassment or unlawful conduct will be asked to leave, no refund will be given.
- For the safety of all our customers, we strictly do NOT allow outside food – as some common allergens can hide in food and spread in the play areas. Please be CONSIDERATE of other customers who have allergies. People who are caught with outside food will be asked to pack it up.
- People with mental or physical impairment, back, neck, knee or joint injuries: heart conditions; respiratory problems; pregnant women or people with broken or sprained bones are not permitted on certain attractions.
- We do not allow children/adults on the equipment if they have a cast.
- No smoking/vaping within the centre and 5m of the entry doors.
- Kindly review our Terms and Conditions, use of ticket implies acceptance. Area 51 reserves the right to modify them without prior notice.
PLAYGROUND FAQs
Do you allow outside food?
For the safety of all our customers, we strictly do NOT allow outside food – as some common allergens can hide in food and spread in the play areas.
Please be considerate of other customers who have allergies. People who are caught with outside food will be asked to pack it up.
Should you need to fuel up during your visit you may purchase food from our cafe, idumplings or mollis.
Can I walk-in and purchase tickets at the counter?
It is best to book online so you can secure the tickets that you want. You can walk in however we cannot guarantee availability especially during weekends and school holidays.
Can I reserve a table?
No. Table seating is based on a first-come, first-served basis, and reservations are not accepted.
Can I wear my own grip socks?
Can I bring a cake into the Venue?
Only NUT-FREE cakes are allowed, you may add our cakeage fee of $10 when you purchase your play passes.
Where do I find height and weight restrictions?
Please see restrictions here.
I have a cast, can I play?
We do not allow children/adults on the equipment if they have a cast.
Is Area 51 wheelchair accessible?
Yes, Area 51 is wheelchair accessible.
I'm a companion of a customer with special needs, do i need to purchase a ticket?
Companions of our customers with special needs, will receive a complimentary ticket.
Do Parents Need to Purchase Tickets?
Adults who are spectators or non-participants are free, whilst adults who wish to play on the equipment will require a ticket.
Do you offer refunds?
All Bookings are non-refundable.
Please see our Refund Policy: https://www.area51bne.com/refund-and-cancellation-policy/
Can I reserve a round table?
The round tables are only available for Infinity Pizza Parties.
Can I hire out the entire venue?
Yes you can. Please head to https://www.area51bne.com/events/exclusive-hire for further details.
Can we bring in water bottles?
Do I have to sign a waiver?
Please read our Terms and Conditions carefully before using the Website and Selecting your Purchases. The conditions of sale will apply to and bind the purchaser, participant, accompanying adult or any user of any Area 51 product described in the Website.
I left something at the centre, how do I contact your Lost and Found?
Please call 0743515151 or email info@area51bne.com asap. Items not collected within 1 week will be disposed
OPERATING HOURS
Play Area
9am - 9pm Daily
Cafe
9am - 8pm Daily
Address
51 Kingston Road, Underwood
Queensland, 4119, Australia
Follow Us
Contact Us
07 4351 5151
askus@area51world.com.au 9am to 9pm, Daily
party@area51bne.com 9am to 5pm, Monday to Friday
Our phones are often busy the best way to check availability or to book a party or general tickets is online.
Have a question? Drop us an e-mail.
We have staff monitoring general inquiry emails from 9am to 9pm, every day. And party related emails from 9am to 5pm, Monday to Friday.
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